服務條款

Madame G、G Boutique Resort、G Bistro 與 The Secret Hut 由 G RESORT MANAGEMENT OPC 營運，地址為 Rue de Lucie, Coastal Highway, Poblacion, Santander 6026, Cebu, Philippines。在本條款中，「Madame G」、「我們」均指該公司，您的預訂即為與該公司訂立之契約。付款由 PayMongo 處理，我們以 MADAME G 之名義提交扣款。聯絡方式：inquiry@madame-g.com。

您可以使用本網站了解我們的住宿、餐飲與體驗活動，並提出洽詢與預訂。請合法使用，且不得試圖干擾網站運作或濫用其內容。網站上的攝影作品、文字與品牌標誌均屬 Madame G 所有，未經許可不得重複使用。

洽詢僅為請求，並非已確認的預訂。預訂須待我們接受且收到任何必要訂金後，方屬確認。我們力求於 24 小時內確認您所申請的日期。網站上顯示的價格、包含項目與空房情形僅供參考，並於預訂時確認。

價格以菲律賓披索報價，除另有說明外，均已含適用稅項。可能需要支付訂金以保留您的日期；餘款及任何加購項目依您的預訂確認書所載方式結清。線上付款由我們的付款服務供應商安全處理。

以下的取消、退款與更改日期條款，適用於 26 July 2026 當日或之後所做的預訂。若您在該日期之前預訂，這些條款不適用於您的住宿：您取消預訂時有權獲得全額退款，無論通知時間為何。您預訂時我們並未向您公布任何取消條款，因此沒有任何條款可以約束您。

這些條款適用於向 Madame G 官網直訂的住宿。取消後，您將獲得：

14 days or more before arrival

100%

7–13 days before arrival

50%

Under 7 days, or no-show

No refund

相同的條款，以及退款的支付方式與申請方式，載於我們的退貨與退款政策。

無論您預訂的是何種價格

Prefer to move your dates? You may change them once, free of charge, up to 72 hours before arrival — subject to availability, valid for 12 months, with any rate difference payable. This is usually the better option, it applies to promotional bookings too, and it is available even inside the non-refundable window.

If a typhoon signal No. 2 or higher is raised over Cebu, a government travel restriction applies, or your booked ferry or flight to Cebu is cancelled on your arrival date, you receive a full refund or an open-dated credit valid 12 months — your choice, and this applies to promotional bookings as well. We handle these in good faith and will not ask you to travel into weather.

On festive and peak dates — 23 December to 1 January, Holy Week, Sinulog, and declared Philippine long weekends — a longer notice period applies. The exact schedule for your dates is confirmed in writing when you book.

Whale-shark sightings in Oslob are never guaranteed — the interaction is nature-dependent and operates on sighting mornings only. If the whale sharks do not appear, the whale-shark activity is rebooked or refunded to you in full. Your accommodation is a separate booking and follows whichever cancellation schedule your rate carries.

We confirm the outcome of a refund request in writing within 2 business days. Approved refunds are then sent by bank transfer to an account in the booking name within 10 business days of approval — we will ask you for the details, and we confirm by email the moment the transfer goes out. Your own bank may take a further 1–3 banking days to post it. Where your payment method supports a direct reversal we will use that instead.

請旅客謹慎並尊重地對待住宿場所、工作人員及其他旅客，並遵守合理的住宿規則與安全指引，包括潛水與水上體驗等活動。對於超出正常使用範圍所造成的任何損失或損壞，您須負責。

我們謹慎地維持資訊正確並妥善經營我們的住宿，但在法律允許的範圍內，我們對間接或衍生性損失不負責任。本條款中的任何內容，均不限制您依菲律賓法律不得排除的任何權利。

本條款受菲律賓共和國法律管轄，任何爭議均受菲律賓有管轄權的法院管轄。

對本條款有疑問嗎？請寄電子郵件至 inquiry@madame-g.com 或致電 +63 917 118 7170。另請參閱我們的隱私權政策。