本譯文僅供參考方便之用，一切以英文版本為準。 閱讀英文版本
退款
退貨與退款政策
最後更新：2026 年 7 月
本政策說明向 Madame G 官網直訂的預訂在何種情況下可以取消、退還哪些款項、退款如何送達您手中，以及如何申請退款。本政策適用於 26 July 2026 當日或之後所做的預訂。
本政策涵蓋範圍
我們提供住宿與接待服務，包括住宿、餐飲、SPA 療程與體驗活動。我們不寄送任何實體商品，也沒有需要退回的實體產品，因此不存在一般意義上的退貨：退款發生於已確認的預訂被取消時，或我們已收費的體驗活動未能成行時。
這些條款適用於直接向 Madame G 所做的預訂，即透過本網站、電子郵件或訊息所做的預訂。透過 Booking.com、Agoda、Airbnb、Expedia 或任何其他旅遊網站所做的預訂，適用您所預訂平台的取消條款，而非本頁內容。
這些條款適用於 26 July 2026 當日或之後所做的預訂。若您在該日期之前預訂，我們當時並未向您公布任何取消條款，您取消預訂時有權獲得全額退款，無論通知時間為何。
退款時程表
取消後，您將獲得：
- 14 days or more before arrival
- 100%
- 7–13 days before arrival
- 50%
- Under 7 days, or no-show
- No refund
On festive and peak dates — 23 December to 1 January, Holy Week, Sinulog, and declared Philippine long weekends — a longer notice period applies. The exact schedule for your dates is confirmed in writing when you book.
改為更改日期
Prefer to move your dates? You may change them once, free of charge, up to 72 hours before arrival — subject to availability, valid for 12 months, with any rate difference payable. This is usually the better option, it applies to promotional bookings too, and it is available even inside the non-refundable window.
天候、旅行中斷與取消的活動
If a typhoon signal No. 2 or higher is raised over Cebu, a government travel restriction applies, or your booked ferry or flight to Cebu is cancelled on your arrival date, you receive a full refund or an open-dated credit valid 12 months — your choice, and this applies to promotional bookings as well. We handle these in good faith and will not ask you to travel into weather.
Whale-shark sightings in Oslob are never guaranteed — the interaction is nature-dependent and operates on sighting mornings only. If the whale sharks do not appear, the whale-shark activity is rebooked or refunded to you in full. Your accommodation is a separate booking and follows whichever cancellation schedule your rate carries.
退款的支付方式
We confirm the outcome of a refund request in writing within 2 business days. Approved refunds are then sent by bank transfer to an account in the booking name within 10 business days of approval — we will ask you for the details, and we confirm by email the moment the transfer goes out. Your own bank may take a further 1–3 banking days to post it. Where your payment method supports a direct reversal we will use that instead.
如何申請退款
請寫信至 inquiry@madame-g.com 或透過 +63 917 118 7170 傳訊息給我們，並附上您的預訂編號與住宿日期。如果您寧願更改日期而不是取消，也請告訴我們 — 在大多數情況下，這對您而言是更好的結果，即使在不可退款的期間內也可以辦理。
我們會以書面確認每一項退款決定，並在款項匯出時再次以電子郵件確認。如果您不同意某項決定，請在該回覆中說明，業主將重新審視。
您的交易對象
Madame G 與 G Boutique Resort 由 G RESORT MANAGEMENT OPC 營運，地址為 Rue de Lucie, Coastal Highway, Poblacion, Santander 6026, Cebu, Philippines。
客戶服務：inquiry@madame-g.com · +63 917 118 7170。我們於 24 小時內回覆。