服务条款

Madame G、G Boutique Resort、G Bistro 和 The Secret Hut 由 G RESORT MANAGEMENT OPC 运营，地址：Rue de Lucie, Coastal Highway, Poblacion, Santander 6026, Cebu, Philippines。本条款中的“Madame G”、“我们”均指该公司，您的预订即与该公司订立合同。付款由 PayMongo 处理，我们以 MADAME G 的名称提交扣款。联系方式：inquiry@madame-g.com。

您可以使用本网站了解我们的住宿、餐饮和体验活动，并提交咨询和预订。请合法使用本网站，不得试图干扰网站运行或滥用其内容。网站上的摄影作品、文字和品牌标识归 Madame G 所有，未经许可不得转用。

咨询只是一项申请，并非已确认的预订。只有在我们接受预订并收到所需订金后，预订才算确认。我们力争在 24 小时内确认您申请的日期。网站上显示的价格、包含项目和空房情况仅供参考，以预订时确认的为准。

价格以菲律宾比索报价，除非另有说明，均已含适用税费。可能需要支付订金以保留您的日期；余款及任何附加服务按预订确认书中的约定结算。在线付款由我们的支付服务商安全处理。

以下取消、退款和改期条款适用于 26 July 2026 当日及之后作出的预订。如果您在该日期之前预订，这些条款并不约束您的入住：您若取消，无论提前多久，均有权获得全额退款。您预订时我们并未向您公布任何取消条款，因此没有可据以约束您的条款。

这些条款适用于在 Madame G 官网直订的住宿。取消预订后，您将获得：

14 days or more before arrival

100%

7–13 days before arrival

50%

Under 7 days, or no-show

No refund

同样的条款，连同退款的支付方式和申请方法，载于我们的退货与退款政策。

无论您预订的是哪种价格

Prefer to move your dates? You may change them once, free of charge, up to 72 hours before arrival — subject to availability, valid for 12 months, with any rate difference payable. This is usually the better option, it applies to promotional bookings too, and it is available even inside the non-refundable window.

If a typhoon signal No. 2 or higher is raised over Cebu, a government travel restriction applies, or your booked ferry or flight to Cebu is cancelled on your arrival date, you receive a full refund or an open-dated credit valid 12 months — your choice, and this applies to promotional bookings as well. We handle these in good faith and will not ask you to travel into weather.

On festive and peak dates — 23 December to 1 January, Holy Week, Sinulog, and declared Philippine long weekends — a longer notice period applies. The exact schedule for your dates is confirmed in writing when you book.

Whale-shark sightings in Oslob are never guaranteed — the interaction is nature-dependent and operates on sighting mornings only. If the whale sharks do not appear, the whale-shark activity is rebooked or refunded to you in full. Your accommodation is a separate booking and follows whichever cancellation schedule your rate carries.

We confirm the outcome of a refund request in writing within 2 business days. Approved refunds are then sent by bank transfer to an account in the booking name within 10 business days of approval — we will ask you for the details, and we confirm by email the moment the transfer goes out. Your own bank may take a further 1–3 banking days to post it. Where your payment method supports a direct reversal we will use that instead.

请住客爱护并尊重物业、员工和其他住客，并遵守合理的住宿规则和安全指引，包括潜水和水上体验等活动。因超出正常使用而造成的任何损失或损坏，由您负责。

我们会尽力保证信息准确、物业运营良好，但在法律允许的范围内，我们不对间接或后果性损失承担责任。本条款中的任何内容均不限制您根据菲律宾法律享有且无法排除的任何权利。

本条款受菲律宾共和国法律管辖，任何争议均由有管辖权的菲律宾法院审理。

对这些条款有疑问？请发送邮件至 inquiry@madame-g.com 或致电 +63 917 118 7170。另请参阅我们的隐私政策。