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退款
退货与退款政策
最后更新：2026 年 7 月
本政策说明在 Madame G 官网直订的预订何时可以取消、退还哪些款项、退款如何到账，以及如何申请退款。本政策适用于 26 July 2026 当日及之后作出的预订。
本政策涵盖的范围
我们提供住宿及酒店服务——入住、餐饮、水疗护理和体验活动。我们不寄送任何商品，也没有需要退回的实物，因此不存在通常意义上的退货：当已确认的预订被取消，或我们已收费的体验活动未能举行时，才会产生退款。
本条款适用于直接向 Madame G 作出的预订——通过本网站、电子邮件或消息。通过 Booking.com、Agoda、Airbnb、Expedia 或任何其他旅游网站作出的预订，适用您所预订平台的取消条款，而不适用本页内容。
本条款适用于 26 July 2026 当日及之后作出的预订。如果您在该日期之前预订，我们当时并未向您公布任何取消条款，您若取消，无论提前多久，均有权获得全额退款。
退款安排
取消预订后，您将获得：
- 14 days or more before arrival
- 100%
- 7–13 days before arrival
- 50%
- Under 7 days, or no-show
- No refund
On festive and peak dates — 23 December to 1 January, Holy Week, Sinulog, and declared Philippine long weekends — a longer notice period applies. The exact schedule for your dates is confirmed in writing when you book.
改期而非取消
Prefer to move your dates? You may change them once, free of charge, up to 72 hours before arrival — subject to availability, valid for 12 months, with any rate difference payable. This is usually the better option, it applies to promotional bookings too, and it is available even inside the non-refundable window.
天气、出行中断和取消的活动
If a typhoon signal No. 2 or higher is raised over Cebu, a government travel restriction applies, or your booked ferry or flight to Cebu is cancelled on your arrival date, you receive a full refund or an open-dated credit valid 12 months — your choice, and this applies to promotional bookings as well. We handle these in good faith and will not ask you to travel into weather.
Whale-shark sightings in Oslob are never guaranteed — the interaction is nature-dependent and operates on sighting mornings only. If the whale sharks do not appear, the whale-shark activity is rebooked or refunded to you in full. Your accommodation is a separate booking and follows whichever cancellation schedule your rate carries.
退款如何支付
We confirm the outcome of a refund request in writing within 2 business days. Approved refunds are then sent by bank transfer to an account in the booking name within 10 business days of approval — we will ask you for the details, and we confirm by email the moment the transfer goes out. Your own bank may take a further 1–3 banking days to post it. Where your payment method supports a direct reversal we will use that instead.
如何申请退款
请写信至 inquiry@madame-g.com 或通过 +63 917 118 7170 联系我们，并提供您的预订编号和入住日期。如果您希望改期而不是取消，也请告知——大多数情况下，这对您更有利，即便在不可退款的期限内也可办理。
我们会以书面形式确认每一项退款决定，款项汇出时也会再次通过电子邮件确认。如您不同意某项决定，请在回复中说明，业主将重新审议。
您的交易对象
Madame G 和 G Boutique Resort 由 G RESORT MANAGEMENT OPC 运营，地址：Rue de Lucie, Coastal Highway, Poblacion, Santander 6026, Cebu, Philippines。
客户服务：inquiry@madame-g.com · +63 917 118 7170。我们会在 24 小时内回复。